Frequently Asked Questions (FAQ) – Delivery

Everything You Need to Know About Delivery

We understand that timely and reliable delivery is important. Below are answers to some of the most common questions about shipping and delivery at Cosmos Care Pharma.

1. Do you deliver across India?

Yes. We deliver to most serviceable locations across India through trusted courier partners. Delivery availability may vary for certain remote or restricted areas.

2. How long does delivery take?

Estimated delivery timelines are:

Location Estimated Delivery Time
Metro Cities 2–5 Business Days
Tier 2 & Tier 3 Cities 4–7 Business Days
Remote Areas 5–10 Business Days

Delivery times may vary due to weather conditions, public holidays, or courier-related delays.

3. When will my order be dispatched?

Most orders are processed and dispatched within 1–2 business days after payment confirmation or order verification.

You will receive a notification once your order has been shipped.

4. How can I track my order?

After your order is dispatched, you will receive tracking details via email or SMS.

You can use the tracking number to monitor the status of your shipment directly through the courier partner's tracking system.

5. Is delivery free?

Free delivery may be available on eligible orders, special promotions, or selected products.

Any applicable shipping charges will be clearly displayed during checkout before payment.

6. What if my delivery is delayed?

While we strive to deliver orders on time, occasional delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier network disruptions

  • Remote delivery locations

  • High order volumes during sales or festive seasons

If your order is significantly delayed, please contact our support team for assistance.

7. What should I do if I receive a damaged package?

If your package appears damaged, tampered with, or opened upon delivery:

  1. Take photographs of the package before opening it.

  2. Record an unboxing video if possible.

  3. Contact our customer support team within 48 hours of delivery.

Our team will review the issue and provide the appropriate resolution.

8. What if I receive the wrong product?

If you receive an incorrect item:

  • Contact us within 48 hours of delivery.

  • Share your order number and clear photographs of the product received.

  • Our team will verify the issue and arrange a replacement if applicable.

9. What happens if I miss my delivery?

If you are unavailable at the time of delivery:

  • The courier partner may attempt delivery again.

  • You may receive a call or SMS from the delivery executive.

  • Additional delivery attempts may be made based on courier policies.

To avoid delays, please ensure your contact details are accurate when placing your order.

10. Can I change my delivery address after placing an order?

Address modifications may be possible only if the order has not yet been dispatched.

Please contact our support team as soon as possible after placing your order.

Once the order has been shipped, address changes cannot be guaranteed.

11. Do you offer Cash on Delivery (COD)?

Cash on Delivery availability depends on location, order value, and courier service coverage.

Available payment options will be displayed during checkout.

12. What if my tracking information is not updating?

Tracking updates may take several hours after dispatch to become active.

If your tracking status has not changed for more than 48 hours, please contact our support team for assistance.

13. Can I schedule a specific delivery date or time?

Currently, we are unable to guarantee specific delivery dates or time slots.

Deliveries are made according to the courier partner's schedule and route planning.

14. Are deliveries made on weekends?

Delivery schedules vary depending on the courier partner and your location.

Some courier services may deliver on Saturdays and Sundays, while others may operate only on business days.

15. How will I know when my order has been delivered?

Once your package is successfully delivered, the courier partner's tracking system will update the delivery status.

You may also receive a delivery confirmation via SMS or email.

16. Is my package packed securely?

Absolutely. Every order is packed with care to ensure:

  • Safe transportation

  • Hygienic handling

  • Product protection during transit

  • Tamper-resistant packaging

This is especially important for personal care products such as menstrual cups.

Need More Help?

If you have any questions that are not covered in this FAQ, our support team will be happy to assist you.

Contact Us

Cosmos Care Pharma
📧 Email: support@cosmoscarepharma.com
🌐 Website: www.cosmoscarepharma.com

We aim to respond to all customer inquiries within 24–48 business hours.

We're Here to Deliver More Than Products

From order placement to doorstep delivery, Cosmos Care Pharma is committed to providing a smooth, reliable, and customer-friendly shopping experience every step of the way. 🚚💜