Shipping & Returns Policy

Effective Date: 15/06/2026
Website: www.cosmoscarepharma.com

At Cosmos Care Pharma, we are committed to delivering your orders safely and efficiently. Please review our Shipping & Returns Policy to understand our delivery process, timelines, and return guidelines.

Shipping Policy

Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order is dispatched, you will receive a shipping confirmation along with tracking details via email or SMS.

Shipping Coverage

We currently ship across India through trusted courier partners to ensure safe and timely delivery.

If your location falls under a non-serviceable area, our team will contact you regarding alternative arrangements or order cancellation.

Estimated Delivery Time

Delivery timelines may vary depending on your location:

Location Estimated Delivery Time
Metro Cities 2–5 Business Days
Tier 2 & Tier 3 Cities 4–7 Business Days
Remote Locations 5–10 Business Days

Please note that delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, public holidays, courier delays, or unforeseen logistical issues.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Free shipping offers may be available on selected products or promotional campaigns.

  • Any applicable shipping fees are non-refundable once the order has been dispatched.

Order Tracking

Once your order is shipped, you will receive tracking information to monitor the status of your shipment in real time.

If you experience any issues with tracking updates, please contact our customer support team.

Returns & Replacements Policy

Hygiene & Safety Notice

Products sold by Cosmos Care Pharma, including menstrual cups and personal hygiene products, are intimate-use products.

For health, safety, and hygiene reasons:

Opened, used, unsealed, or tampered products cannot be returned.

Eligible Cases for Return or Replacement

You may request a return or replacement if:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong item.

  • The product packaging was tampered with during transit.

To qualify for a replacement:

  • The issue must be reported within 48 hours of delivery.

  • Clear photographs and/or an unboxing video must be provided.

  • The product must remain unused and in its original packaging.

Non-Returnable Items

Returns, exchanges, or replacements will not be accepted for:

  • Used products.

  • Opened or unsealed products.

  • Products damaged due to misuse or improper handling.

  • Incorrect size selection by the customer.

  • Requests made after the reporting period.

  • Products purchased during special clearance or promotional sales unless damaged or defective upon arrival.

Replacement Process

  1. Contact our customer support team within 48 hours of delivery.

  2. Share your order number, issue description, and supporting images/videos.

  3. Our team will review the request within 2–3 business days.

  4. Upon approval, a replacement product will be dispatched at no additional cost.

If the requested replacement product is unavailable, a refund may be issued at the sole discretion of Cosmos Care Pharma.

Return Shipping

Where a return is approved:

  • Customers may be instructed to return the product to the designated address.

  • Cosmos Care Pharma may arrange reverse pickup depending on service availability.

  • Return shipping costs will be covered by Cosmos Care Pharma only in cases of verified damaged, defective, or incorrect products.

Failed Delivery Attempts

Courier partners generally make multiple delivery attempts.

If delivery fails due to:

  • Incorrect address provided,

  • Recipient unavailable,

  • Refusal to accept the package,

additional shipping charges may apply for re-dispatch.

Contact Information

For shipping, return, or replacement-related assistance, please contact:

Cosmos Care Pharma
Email: support@cosmoscarepharma.com
Website: www.cosmoscarepharma.com

Our customer support team aims to respond to all inquiries within 24–48 business hours.

Policy Updates

Cosmos Care Pharma reserves the right to update, modify, or revise this Shipping & Returns Policy at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon publication.