Privacy Policy

Effective Date: 15/06/2026
Last Updated: 15/06/2026

Welcome to Cosmos Care Pharma ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us when using www.cosmoscarepharma.com ("Website").

This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, purchase our products, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information that can identify you directly, including:

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

  • Payment Information (processed securely through third-party payment gateways)

  • Order History

  • Customer Support Communications

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Date and Time of Visit

  • Referral Sources

  • Website Usage Data

This information helps us improve website performance and user experience.

2. How We Use Your Information

We may use your information to:

Process Orders

  • Confirm purchases

  • Process payments

  • Deliver products

  • Provide order updates

Customer Support

  • Respond to inquiries

  • Resolve complaints

  • Provide assistance related to products or services

Website Improvement

  • Analyze website traffic

  • Improve functionality and user experience

  • Develop new features and services

Marketing & Communication

  • Send promotional offers

  • Share product updates

  • Inform you about discounts and special campaigns

You may opt out of marketing communications at any time.

Legal Compliance

  • Comply with legal obligations

  • Prevent fraud and unauthorized activities

  • Enforce our Terms & Conditions

3. Payment Information

Cosmos Care Pharma does not store complete debit card, credit card, UPI, or banking information on its servers.

Payments are processed securely through trusted third-party payment service providers that comply with industry security standards.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website performance

  • Enhance browsing experience

Cookies are small files stored on your device.

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information only with:

Service Providers

Trusted third-party partners that assist with:

  • Payment processing

  • Shipping and logistics

  • Website hosting

  • Marketing services

  • Customer support operations

Legal Requirements

We may disclose information if required by:

  • Law

  • Court order

  • Government authority

  • Regulatory agencies

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the transaction.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

While we strive to protect your data, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal and regulatory obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

8. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of personal information

  • Withdraw consent for marketing communications

  • Request information about how your data is used

To exercise these rights, please contact us using the details provided below.

9. Children's Privacy

Our website and products are not intended for children under the age of 18 without parental supervision.

We do not knowingly collect personal information from minors.

If we become aware that information from a minor has been collected, we will take reasonable steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

  • Their privacy practices

  • Their content

  • Their security measures

Users should review the privacy policies of any third-party websites they visit.

11. Marketing Communications

By providing your contact information, you may receive:

  • Order updates

  • Product announcements

  • Promotional offers

  • Marketing communications

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link or contacting us directly.

Transactional communications related to orders may still be sent when necessary.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page along with the updated effective date.

Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Cosmos Care Pharma

📧 Email: support@cosmoscarepharma.com
🌐 Website: www.cosmoscarepharma.com

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST

Your Privacy Matters

At Cosmos Care Pharma, we are committed to maintaining the trust of our customers by handling personal information responsibly, transparently, and securely. Your privacy and data protection remain a priority in everything we do.