Refund & Cancellation Policy

Effective Date: 15/06/2026
Website: Cosmos Care Pharma

At Cosmos Care Pharma, customer satisfaction is our priority. We strive to provide high-quality products and a seamless shopping experience. Please read our Refund & Cancellation Policy carefully before making a purchase.

1. Order Cancellation

1.1 Cancellation Before Shipment

Orders can be cancelled before they are dispatched from our warehouse. To request a cancellation, please contact our customer support team with your order details.

  • Full refund will be issued for prepaid orders cancelled before shipment.

  • Refunds will be processed to the original payment method used during purchase.

1.2 Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled. However, if eligible, you may contact us regarding replacement requests in accordance with this policy.

2. Refund & Return Policy

Menstrual Cups and Personal Hygiene Products

Due to the intimate and hygienic nature of menstrual cups and personal care products, opened, used, or unsealed products cannot be returned or refunded. This policy helps ensure the safety and hygiene of all customers. (GynoCup)

Eligible Cases for Replacement or Refund

A replacement or refund may be considered only under the following circumstances:

  • Product received is damaged during transit.

  • Product received is defective due to a manufacturing issue.

  • Wrong product was delivered.

  • Product package is tampered with upon delivery.

To be eligible:

  • The issue must be reported within 48 hours of delivery.

  • Customers must provide clear photographs and/or an unboxing video showing the issue.

  • The product must remain unused and in its original packaging. (E-COSMOS)

3. Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

  • Change of mind after purchase.

  • Incorrect size selection by the customer.

  • Product has been opened, used, washed, or altered.

  • Request raised after the specified reporting period.

  • Damage caused due to improper use, storage, or handling by the customer. (GynoCup)

4. Refund Process

If a refund request is approved:

  • Refunds will be initiated within 5–7 business days after approval.

  • The amount will be credited to the original payment method.

  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account. (E-COSMOS)

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer after verification of customer details. (E-COSMOS)

5. Replacement Process

Where applicable, Cosmos Care Pharma may offer a replacement instead of a refund.

  • Replacement requests must be submitted within 48 hours of delivery.

  • After verification, a replacement product will be dispatched at no additional cost.

  • If the product is unavailable, a full refund may be issued. (Stonesoup Shop)

6. Damaged Parcel Upon Delivery

If the outer package appears damaged, tampered with, or opened:

  • Take photographs before opening.

  • Record an unboxing video.

  • Contact our support team immediately.

Failure to provide sufficient evidence may affect the approval of your claim. (E-COSMOS)

7. Contact Us

For any refund, replacement, or cancellation-related queries, please contact:

Cosmos Care Pharma
Email: support@cosmoscarepharma.com
Website: www.cosmoscarepharma.com

We aim to respond to all customer queries within 24–48 business hours.

Note: Cosmos Care Pharma reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Any changes will be published on this page and become effective immediately upon posting.